Refund policy

*Refund Policy*

At JZ Beauty, we strive to ensure that our customers are completely satisfied with their purchases. If you receive a damaged item or if any items are missing from your order, we are here to help.

*Refund Eligibility:*

• To be eligible for a refund, you must provide photographic proof of the damage or missing item within 30 days of receiving your order.
•         Please ensure that the photos clearly show the condition of the item or the absence of the item in your shipment.

*How to Request a Refund:*

1. Take clear photos of the damaged item or the packaging showing the missing item.2. Please send the photos along with your order number and a brief description of the problem to jzbeauty.contact@gmail.com.
3. Our team will review your request and respond within 1-2 Business Days.

*Refund Process:*

• If your request is approved, we will process your refund to the original payment method used at the time of purchase.
• Please note that it may take 7-15 Business Days for your bank to record the refund.

Thank you for shopping with us! If you have any questions or concerns, please feel free to reach out.

Email us at

jzbeauty.contact@gmail.com.

And one of our Customer Service Representatives will help you.