Shipping policy

SHIPPING POLICY

It is important to note that delivery times may be altered due to special promotions that generate a significant increase in the number of orders. So, if your package doesn't arrive within the average shipping timeframe, we ask that you don't worry, as your order is on its way.

Average Shipping Times:

·         United States: 5-7 business days

·         Puerto Rico: 5-7 business days.

 In addition, it is essential to consider that each country has different customs clearance and handling procedures at post offices, which can influence the duration of the shipment.

Can you get the Order Tracking number?

Once orders have been shipped, tracking details will be provided, which will be available for all products purchased.

It is important to note that after receiving this information, you must wait a minimum of 72 hours for the tracking data to be properly recorded in the system. This ensures that the information is accurate and up-to-date, allowing customers to effectively track their shipments.

It is important to note that tracking information may require considerable time to reflect in the carrier's system during the shipping process. This is because, once the package has been dispatched, a period may pass where the data has not yet been updated on the tracking platform. Therefore, immediate changes in shipment status may not be visible, which may lead to some uncertainty. It is recommended to be patient and check the tracking information at regular intervals as it will eventually be updated with pertinent details about the location and status of the package.

I ordered more than 2+ items, but I only received one... Where is my order?

We carry a wide range of products, and when you place an order that includes multiple items, these can be shipped separately to ensure faster delivery. This means that you may receive one item before another, which should not cause concern. The staggered arrival of your products simply indicates that they are on their way to you. So, if you notice that you don't receive all of your items at the same time, don't be alarmed; It's part of our shipping process designed for your convenience.

Why haven't I received an order confirmation? Details?

It is common for this to occur due to a mistake in entering your email address. During the checkout process, we send several emails, including order confirmation, a fulfillment notice, and a shipping notice. If any of these messages have not arrived in your inbox, the address provided may not be the correct one.

If you suspect that you have made a mistake when entering your email, we invite you to contact us. We will be happy to correct the information and ensure that you receive all relevant notifications as soon as possible. Your satisfaction is our priority, and we want to ensure that you are aware of every step of your order.

Can I cancel my order or add items to it?

Unfortunately, it is not possible to cancel orders once they have been placed, as they are processed immediately to ensure a more efficient service. This policy allows us to respond to your requests more quickly and effectively, ensuring that you receive your products in the shortest possible time.

Also, because we don't keep payment information, we can't add items to an existing order. If you would like to include more products, we suggest that you place a new order for the additional items you wish to purchase. This way, we can handle your request properly and ensure that you receive everything you need.

What time of day are orders shipped?

Our handling and fulfillment center operates around the clock, processing orders 24/7. This constant focus allows us to ensure efficient and timely attention to our clients' needs, ensuring that every request is addressed without delay. Thanks to a highly trained team and the implementation of advanced technology, we are able to manage a high volume of orders, optimizing each stage of the process to offer a superior quality service. The continuous availability of our center not only improves customer satisfaction, but also strengthens our ability to adapt to market fluctuations and specific customer demands.

Why does my tracking status say delivered, but I haven't received my packaging yet?

Your local post office will likely be able to locate your parcel thanks to its efficient GPS system, which should allow the issue to be fixed in the coming days. In case you do not receive news about your shipment, we recommend that you contact your post office directly. This will allow you to check if the package was left in the right place, such as in your parcel locker, or if it was left in the office because no one was home to receive it. It is important to ensure that the packaging has not been forgotten anywhere, as this could further delay delivery.

How long does it take to respond to requests?

We are committed to answering all our customers' queries within a maximum of 24 hours. This commitment reflects our dedication to providing exceptional customer service, ensuring that every concern or question is answered in a timely and efficient manner. Our team is trained to handle a wide variety of queries, allowing us to provide accurate and useful answers that meet our clients' needs. We value effective communication and understand the importance of keeping our clients informed, so we work diligently to meet this turnaround time.

Late or missing refunds:

If you have not received your refund yet, the first thing you should do is check your bank account again. Sometimes refunds can take a while to reflect, so it's important to make sure it hasn't made it to your account without you noticing. Review both your balance and transaction history to confirm if the refund has been processed.

If after this review you do not find the refund, we recommend that you contact your credit card company. The refund may have already been issued, but it may not yet be officially posted to your account. Financial institutions often have processing times that can vary, so it's helpful to be patient while the situation is resolved.

Finally, if you have followed all these steps and still have not received your refund, please do not hesitate to contact us via jzbeauty.contact@gmail.com. We are here to help you and resolve any issues that may have arisen in the process. Your satisfaction is our priority, and we will do our best to deal with your inquiry efficiently.

Exchanges (If applicable)

We replace items only in case they are defective or damaged. If you wish to make an exchange for the same product, we ask that you contact us via email at jzbeauty.contact@gmail.com. It is important that you follow this procedure to ensure proper management of your application.

Please note that you will be responsible for covering the shipping costs necessary to return the item. Shipping costs are non-refundable, which means that in the event that a refund is processed, the amount corresponding to the return shipment will be deducted from the total amount to be refunded. This policy is critical to maintaining transparency in our transactions.

The time it will take for the exchanged product to arrive may vary depending on your location. Therefore, it is recommended that you consider this factor when making your change request. We appreciate your understanding and are here to help you with any questions you may have regarding this process.

Disclaimers:

                   JZ Beauty

The company assumes no responsibility for items that appear as delivered in the tracking system, but are reported by the customer as not received. In this case, the customer is advised to contact their local post office to try to locate the package. In addition, it is important that the customer informs the relevant authorities about the possible theft of the packaging, following the procedures established by their local policy. This will allow for better incident management and facilitate the recovery of the item in question.

Shipping costs are non-refundable. For items returned to

JZ BEAUTY

In the event of problems with undeliverable addresses or inconveniences at Customs, we will proceed to issue refunds corresponding to the net price of your item, deducting shipping costs. It is important for customers to be aware of this policy, as it ensures that despite any setbacks that may arise in the delivery process, they are refunded the fair amount for their purchase. We appreciate your understanding and are committed to resolving any issues as efficiently as possible.

International Shipping: JZ BEAUTY

We are not responsible for the payment of customs duties or VAT. It is important to note that customs fees vary and are determined by each country, which means that it is not possible to calculate them in advance. By processing your order, you agree and acknowledge that you will be responsible for paying any customs fees or VAT that may arise during the import process.

JZ Beauty

The company does not assume or accept any responsibility for packages that have been reported as lost, stolen, held in transit or undelivered. In this regard, it is important to note that no refunds or store credits will be issued for those shipments that the courier confirms as lost during the delivery process. To resolve any issues related to the delivery of your package, we recommend that you contact your local postal service directly, as they are responsible for handling these cases.

If you have any questions or need additional assistance, please feel free to email us. Our team will be happy to help you and provide you with the information you need to resolve your situation. Your satisfaction is our priority, and we are here to provide you with the support you need at all times.

jzbeauty.contact@gmail.com